Here is a link to the 3-minute Ad Age video podcast on iTunes regarding the terminal and why JetBlue built it.
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To paraphrase Robert M. Pirsig, this blog is not so much about Zen or motorcycles as it is about how managers make sense of markets and collaboratively serve those markets effectively and efficiently. Pull up a screen and take a gander. Hopefully you'll have a laugh, gain some insight or find an idea for making your customers' lives better tomorrow. If nothing else, I'll feel better for having vented.
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